Last updated: September 3, 2026
We want you to receive the Loudzie item you ordered in good condition and as described. This policy explains when we can offer a refund or replacement.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at hello@loudzie.com.
Please include your order number and clear photos of the item and issue, the packaging, and the shipping label where available.
Once the issue is verified, you may choose between a refund or a free replacement. We may ask for additional information if needed to verify the claim.
Lost in transit
If a package is confirmed lost in transit by the carrier, Loudzie will make it right with a free replacement or refund.
If tracking shows the package as delivered but you cannot locate it, please contact the carrier first and open an investigation. If the issue is not resolved, contact us at hello@loudzie.com with your order number and carrier case details so we can review the situation.
Change-of-mind and size returns
We do not accept returns or refunds for change of mind, choosing the wrong size, ordering the wrong product or design, or personal preference. Please review product details and size information before placing your order.
Unless our support team specifically asks you to return an item, please do not send products back.
Order cancellations and address changes
Cancellation or address-change requests must be sent to hello@loudzie.com within 12 hours of placing the order. We will do our best to make the requested change, but changes are not guaranteed once fulfillment or production has started.
Incorrect shipping addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned or needs to be shipped again because the address provided was incorrect or incomplete, the customer is responsible for any reshipping cost. If the package cannot be recovered, a new order may be required.
Refunds
Approved refunds are issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider.
Consumer rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.
Contact
Questions about refunds, replacements, or order issues can be sent to hello@loudzie.com.